Refund & Return Policy

Section 01

General Principles

AL&CO is committed to delivering transformational, high-quality programs that create lasting personal and professional impact. By enrolling in any AL&CO program, including but not limited to NLP Practitioner, Master Practitioner, Train the Trainer, Advanced Hypnotherapy Interventionist Training, Master Trainer Program, and any associated coaching or certification program, participants acknowledge and agree to the terms of this policy in full.

This policy is established in accordance with applicable consumer protection laws in Pakistan, including the Punjab Consumer Protection Act 2005, the Sindh Consumer Protection Act 2014, and general principles of contract law under the Contract Act, 1872.

Section 02

Core Refund Principle: Program Commencement

Once a program has commenced and a participant has attended or been granted access to any session, class, or program material, the enrollment fee becomes fully and permanently non-refundable.

This applies universally across all AL&CO programs, regardless of:

• —The number of sessions attended after commencement
• —The participant's personal, professional, or scheduling circumstances
• —Whether the participant continues to attend subsequent sessions
• —The format of delivery, whether in-person, online, hybrid, or recorded

Section 03

Pre-Commencement Requests

Refund or cancellation requests submitted before a program has commenced will be considered on a case-by-case basis under the following conditions only:

Where a pre-commencement refund is approved, AL&CO reserves the right to deduct applicable administrative and payment processing fees from the refunded amount.

Section 04

Post-Commencement: No Refund Policy

Once a program has commenced, no refund, partial refund, credit, or transfer of fee will be issued under any circumstance. This includes but is not limited to situations where:

• —The participant attended one or more sessions and chose to discontinue
• —The participant did not attend sessions after commencement due to personal reasons
• —The participant was unable to attend due to work, travel, health, or scheduling conflicts
• —The participant disagreed with program content, delivery style, or schedule after commencement
• —The participant enrolled expecting a different outcome than experienced

AL&CO reserves and holds a seat exclusively for each enrolled participant across the full duration of their program. The reservation of that seat, the preparation of program materials, and the facilitation of each session constitute the delivery of service, regardless of the participant's attendance record.

Section 05

Digital & Online Program Access

For programs delivered digitally or through AL&CO's online platform:

• —Once login credentials, course materials, or any program content has been shared or made accessible, the enrollment is considered commenced and the fee is non-refundable
• —A refund request may only be considered within 48 hours of purchase, provided no content has been accessed and the program start date has not passed
• —Technical issues preventing access must be reported within 7 business days; AL&CO will resolve the issue or issue a service credit at its discretion

Section 06

Seat Reservation & Batch Flexibility

AL&CO genuinely values every participant's journey. Where a participant is unable to attend their enrolled batch due to unavoidable circumstances, AL&CO may, at its sole discretion, offer a seat transfer to a future batch of the same program at no additional charge. This is a goodwill accommodation and does not constitute an entitlement or an acknowledgement of refund eligibility.

Participants wishing to explore this option should contact AL&CO in writing at connect@arslanlarik.com as early as possible.

Section 07

Corporate & Group Enrollments

Refund and cancellation terms for corporate clients or group bookings of five or more participants are governed by the signed service agreement between AL&CO and the client organisation. In the absence of a specific written agreement, this standard policy applies in full.

Section 08

Dispute Resolution

If you are dissatisfied with a decision made under this policy, you may escalate your concern in writing to AL&CO's management. We will review and respond within 10 business days.

All disputes arising from this policy shall be governed by the laws of Pakistan. Unresolved matters may be referred to the relevant Consumer Protection Council or the courts of competent jurisdiction in Karachi, Pakistan.